YOUR ORDER + SHIPPING INFO | Catch A Star Fine Art
Catch A Star Fine Art currently accepts secure payment via credit/debit card, or Paypal. Options will be presented to you at checkout.
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PACKAGING AND SHIPPING
Fine Art Prints: Many orders are shipped directly to you from my home studio via US Postal Service, including prints up to 11x14 and calendars. Prints are placed in a protective clear sleeve with sturdy backing (or matting, if chosen), and packaged in durable mailing envelopes for shipping. Please allow 10-14 days for delivery due to fluctuations in USPS delivery times.Large Prints & Canvases: Prints 16x20 and larger, and all canvases are shipped directly from my professional lab in boxes, via UPS or FedEx. You'll receive tracking details once your order ships. Please allow a few extra days for delivery of canvas prints and specialty items, as these may take a little longer in-lab.
Custom Products: Some of my custom products such as tote bags and phone cases are also shipped directly from the printer. Again, you will receive tracking details on these items, which generally ship within 5-6 days of order.
International orders will be shipped via USPS. Any customs, fees, taxes, or additional fees incurred at the time of delivery are the responsibility of the buyer. Catch A Star Fine Art Photography is not responsible for those expenses.
Rush Options: If you need your order rushed, please let me know asap and we will make every effort to accommodate your request. Additional postage fees may apply depending on your delivery requests.
Shipping Address: I will ship to the address on your cart checkout, so please make sure it accurately reflects the shipping location, including apartment number if applicable. Gift orders can be shipped directly to the recipient. Please put a note on your order form where you would like it sent.
Insurance: Package insurance is not included. If you would like to insure your purchase, please contact me.
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REFUNDS / EXCHANGES
Fine Art Prints: Small prints, up to 11x14, matted or loose, may be returned or exchanged.
- Contact me within: 3 days of delivery
- Ship items back within: 14 days of delivery
- Request a cancellation within: 1 hour of purchase
- Custom or personalized orders
- Items on sale
Custom Products: Products including but not limited to tote bags, pillows, and phone cases are custom made at the time of order. All sales on these items are final, with the exception of defective items.
Large Prints & Canvases: Prints sized 16x20 and up, as well as canvas wraps, are custom made at time of order. All sales on these items are final, with the exception of defective items.
**Please note that the customer is responsible for return packaging and shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Your refund, minus shipping costs, will be applied following receipt of returned item in good condition.**
DAMAGED OR LOST PACKAGES
IF YOUR TRACKING DETAILS SHOW THAT YOUR ORDER WAS DELIVERED, but you do not have it, please start by asking all family members and neighbors if they may have accepted the package. Often missing packages are happily located right inside your home :).
No luck? CONTACT YOUR LOCAL POST OFFICE NEXT. They have more details from the carrier and can help to try to locate your package.
If an item is marked as delivered and you can't find it, we will not reship until USPS approves a loss claim. Ask your postmaster for details on this form.
IF YOUR ORDER ARRIVES DAMAGED IN SHIPPING, please provide photos so that I can file a postal service claim.